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Frequently Asked Questions

I can't read Korean. How do I know when my product expires?
제조 = Manufactured date
까지Expiration Date

Unopened products are generally good for 2-3 years from the date of manufacturing (제조). Once opened, most products will last 1 year (some only 6 months but this will be indicated on the package). If you're not sure, please contact us.

Do you have a rewards program? 
Though we do love loyalty, we don't believe in dangling a carrot in front of potential customers in order to earn it. To be honest, we find the whole concept of loyalty rewards kind of manipulative. We hope that you stick with us because you value the same things we value. We are generous by nature though! We love surprising our customers with random gifts and discounts to thank them for supporting us.

Can I cancel or change my order?
Please send an email right away to hello@sinless-skincare.ch, and if we haven't shipped your order we can apply any changes or cancel it for you. However, once an order has already been shipped, it is not possible to change or cancel it. 

When will my order arrive?
For Switzerland-based customers, all orders are shipped via Swiss Post. After a processing time of no more than 48 hours, expect your order according to the following schedules:

Economy - approx. 2-3 business days
Priority - approx.1-2 business days

If you live outside of Switzerland, please contact us for shipping info.

What payment methods do you accept?
Currently we accept payment by Mastercard, Visa, Post Finance, PayPal, and TWINT.

How do I apply a discount code?
You will see a space to enter this code when you start the check-out process (on the right hand side of the page). Make sure you click "Apply" and you see the price change before proceeding.

Do you offer gift cards?
Yes! We have gift cards for purchase at values of 25, 50, and 100 CHF. You can find them here.

What countries do you ship to?
We ship within Switzerland. Please contact us directly for shipping information if you live outside of Switzerland.

The product I want is sold out. What should I do?
If a product is sold out, expect it to be back in stock within a few weeks. If it will take longer than that (because sometimes our suppliers are sold out), there will be information about expected restock dates in the product description. If we don't plan on carrying a certain product again, we will simply discontinue it and inform our customers of this change via the newsletter.

Can I return a product/get a refund?
Please refer to our Refund Policy.

I received the wrong or damaged product. What should I do?
Please accept our most sincere apologies. Mistakes happen and though we package orders with great care, we can't control what takes place while in transit. Please take a picture of the product and email it to us at hello@sinless-skincare.ch. We will fix it.

I used a product and my skin had a bad reaction.
We're very sorry to hear this. We try to choose products that are deemed safe for sensitive skin, but of course, one never knows how the skin might react. It's important to always do a patch test first before using any product, and only introduce one new product at a time to your routine. 

Do you give out free samples?
A K-beauty shopping experience just wouldn't be complete without the samples, right? As fun as those little freebies are for us, they aren't so fun for the environment. If we want to stay true to our values (and we do), then we simply can't throw handfuls of samples in every order. When possible, we will include at least one sample in every order.

Why can't I find any sheet masks?
For environmental reasons, we no longer sell any single-use products (unpopular decision - we know). You can read this blog post to learn more about our position on sheet masks.

 

 

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