Frequently Asked Questions

Korean skincare focuses on gentle, science-backed ingredients, innovative formulations, and a multi-step approach to deeply hydrate, protect, and nourish the skin. Unlike Western skincare, it emphasizes prevention over correction, leading to long-term skin health.

Start by identifying your skin type (oily, dry, combination, or sensitive) and any specific concerns like acne, redness, or fine lines. Filter our product catalogue by skin type or skin concern located under "face" in the menu bar, in order to find products tailored to your needs. If you're unsure, start with gentle, hydrating formulas and introduce new products one at a time.

Korean skincare is generally formulated with gentle, soothing ingredients, making it a great choice for sensitive skin. However, we always recommend doing a patch test first. Products suitable for sensitive skin are clearly tagged and can be found using our skin type and skin concern filters in the menu bar under "Face".

Sealed products generally have a shelf life of around 3 years from the manufacturing date. Once opened, they should be used within 6 months to 1 year, except for vitamin C products, which should be used within 3 months as they oxidize with exposure to air.

For Meisani and Ondo Beauty 36.5, the packaging includes batch numbers instead of manufacturing dates. If you have any questions about expiration dates, feel free to contact us!

Store your products in a cool, dry place away from direct sunlight and heat to maintain their effectiveness. Some items, like vitamin C serums, may last longer if kept in the fridge. Products specially formulated to withstand hotter climates will have this noted in the product description. Always keep lids tightly closed to prevent contamination and oxidation.

Results depend on the product and your skin type. Hydration and soothing products can show effects immediately, while brightening and exfoliating treatments may take a few weeks. For concerns like fine lines or hyperpigmentation, consistent use for at least 4–8 weeks is usually needed. Patience and consistency are key!